Frequently Asked Questions
When is my transfer ready? (And what is needed for my transfer?)
It can take up to 72 hours for a transfer to be acquired. Although it may show as delivered, please only come in to pick up the transfer after we reach out to you by text/email. If we have not reached out to you, then we have not yet unpackaged and acquired the firearm. If you have not received contact from us after 72 hours, please text us your name, firearm expected, and the fact it has been over 72 hours and we will check on it for you!
Please bring an unexpired government-issued ID with you showing your current residence. If your ID does not have your current residence, you must also bring another government-issued document (such as vehicle registration or a municipal water bill) showing your name and current address. You can also update your TX Driver’s License with your current address – the temporary PDF it provides is sufficient proof as well: https://txapps.texas.gov/tolapp/txdl/
Why hasn’t my order shipped?
Orders may take up to 3-5 business days after full payment (and receipt of FFL license if applicable) to be processed and shipped. A tracking number may be provided to you, but please note that the tracking number is emailed to you as soon as the label is generated. Firearms and related accessories may be shipped but show no movement for a bit, which may be due to either USPS or FDX not scanning the package upon receiving it.
Do I have to wait until an auction ends to purchase an item on Gunbroker?
For Gunbroker orders, we are happy to sell off of Gunbroker as long as the item has been auctioned once. If the item goes through a second auction, and it has no bids, then you’re welcome to purchase it off of Gunbroker! Simply text, email, call, or come in-store to pick it up! We recommend giving us a call to let us know that you’re coming in to pick it up. If the item receives a bid before you arrive, we’re no longer able to sell it. Note that this can also be on a case-by-case basis and it is AT OUR DISCRETION.
Do I need to send my FFL’s license to you?
We typically request that the customer have their preferred FFL dealer send us their license, as it is quicker when the customer requests the license. Unfortunately, it simply would not be efficient for us to reach out to each customer’s FFL – instead, we focus on getting everyone’s order out as fast as possible.
How can I purchase a suppressor?
If picking up directly from us, you would come into our storefront to take a look at and purchase the right suppressor for you. You’ll pay the cost of the suppressor + $205 for the required ATF Tax Stamp. You’d then create a SilencerShop account on our Kiosk and add your fingerprints/photograph. Make sure to let us know the email you used to create your account before leaving. We’ll prepare the electronic Form 4 (eForm 4) and contact you a few days later to come in and certify/submit it with us. At that point, we’ll start the waiting process for your suppressor's tax stamp approval.
If transferring a suppressor from us to another FFL dealer, please purchase your suppressor online through our website. You'll only pay the amount of the suppressor and shipping. We will get started on the Form 3 paperwork for you, which can take 1-2 weeks to be approved. As soon as we receive that approval, we will ship out your suppressor to your preferred FFL dealer. You can always get started on a SilencerShop Kiosk in your area and complete your fingerprints/photo while waiting for the Form 3 approval.
How long will it take to get my suppressor?
Suppressors typically take 6-8 months. As of 2023, the E-Forms are taking about 280+ days to be approved. Please note that if we have already filed your Form 4 paperwork, you should not make another attempt to file paperwork again, as the ATF may take even longer to approve your tax stamp.
How do I know that my NFA order has been processed and submitted?
Once we have started processing your order, you should receive a DocuSign in your email from SilencerShop. This shows that your order has been processed. If you have not received this email or any communication from us in 2 weeks, please email or text us.
Your order is ONLY submitted once you are emailed the “SUBMITTED/IN PROCESS” paperwork directly from the ATF. This document is emailed after certifying your item with us.
Has my FFL sent you their license yet?
Your FFL dealer must send us a copy of their license to [email protected] with your name or order number in the subject line. If they do not provide us with your name or order number, it can be extremely difficult for us to locate the email. If we do not receive your FFL’s license, then we will reach out to you by email.
Orders may be cancelled, but they are subject to a 25% restocking fee for any item. This is due to us being charged credit card fees both ways (when the customer makes a purchase, and when we refund the amount to the customer). Please note – even if the order has not shipped, it is still subject to the 25% restocking fee! Please be intentional with your purchase.
If you would like to avoid the restocking fee, you may put the amount towards another product in our store. By doing so, we will not charge the fee as long as the order is not cancelled.
Unfortunately, we are unable to accept firearm returns. It is a liability for us to accept firearms that we have transferred to a customer.
Unfortunately, we are unable to accept ammunition returns. It is a liability for us to accept ammunition that we have sold to a customer.
Can I return accessories?
We are able to accept returns on accessories if they are unused and in their proper packaging (unopened). Accessory returns may be subject to a 25% restocking fee. Shipping both ways is non-refundable.
We do accept trade-ins! Please either come by the store to show us your firearm, or you can send us clear photos of the firearm so that we can provide you with a quote. We typically give anywhere from 60-70% of current market value. Values are also based on our costs to sell, which include card payment fees, shipping to people, auction fees, employee time to take photos and list the firearm, and keeping back profit versus simply taking cash for our firearms.
Our prices are designed to be the lowest you’ll find. If you find a lower price anywhere, we will do our best to beat it. However, the item must be (1) currently in stock and (2) sold from a brick-and-mortar store. We believe in offering our best price to our customers!
If you’re interested in a firearm we do not have in stock, we can generally find it for you by special ordering it and let you know the best price we can offer. If we were not able to beat a price, you can still use our transfer services to receive the firearm shipment from any other dealer.
How long will it take to complete my gunsmithing order?
This will depend on our rush of in-store customers! Gunsmithing orders can typically be done within 1-3 business days, but this is subject to change.
Are we allowed to special order?
Yes! If you're looking for a specific firearm that we don't have, we can check with our distributors to order one in for you. Please note that we require a 25% NONREFUNDABLE deposit before placing the order.
When the special order comes in, we'll reach out to you via text. We do charge a storage fee of $10/week per firearm if the order sits for longer than 2 weeks. If you expect to be unable to pick up your order, PLEASE let us know in advance!
If I'm out of state or not local, can I still trade or consign a firearm with you?
Definitely! We offer a prepaid shipping label ($25.00) that will simply be deducted from the value we provide you. The same process applies for all consignments. However, if you decide you no longer want to go through the consignment process after a few cycles, we can either provide you a cash value to purchase your firearm or send it back to you. This would cost shipping ($16.99 for handgun, $24.99 for rifle) as well as storage fees ($10 per firearm per week AFTER the first auction cycle).