It can take up to 72 hours for a transfer to be acquired. Although it may show as delivered, please only come in to pick up the transfer after we reach out to you by text/email. If we have not reached out to you, then we have not yet unpackaged and acquired the firearm. If you have not received contact from us after 72 hours, please text us your name, firearm expected, and the fact it has been over 72 hours and we will check on it for you!

Please bring an unexpired government-issued ID with you showing your current residence. If your ID does not have your current residence, you must also bring another government-issued document (such as vehicle registration or a municipal water bill) showing your name and current address. You can also update your TX Driver’s License with your current address – the temporary PDF it provides is sufficient proof as well: https://txapps.texas.gov/tolapp/txdl/

Orders may take up to 3-5 business days after full payment (and receipt of FFL license if applicable) to be processed and shipped. A tracking number may be provided to you, but please note that the tracking number is emailed to you as soon as the label is generated. Firearms and related accessories may be shipped but show no movement for a bit, which may be due to either USPS or FDX not scanning the package upon receiving it.

For Gunbroker orders, we are happy to sell off of Gunbroker as long as the item has been auctioned once. If the item goes through a second auction, and it has no bids, then you’re welcome to purchase it off of Gunbroker! Simply text, email, call, or come in-store to pick it up! We recommend giving us a call to let us know that you’re coming in to pick it up. If the item receives a bid before you arrive, we’re no longer able to sell it. Note that this can also be on a case-by-case basis and it is AT OUR DISCRETION.

We typically request that the customer have their preferred FFL dealer send us their license, as it is quicker when the customer requests the license. Unfortunately, it simply would not be efficient for us to reach out to each customer’s FFL – instead, we focus on getting everyone’s order out as fast as possible.

If picking up directly from us, you would come into our storefront to take a look at and purchase the right suppressor for you. You’ll pay the cost of the suppressor + $205 for the required ATF Tax Stamp. You’d then create a SilencerShop account on our Kiosk and add your fingerprints/photograph. Make sure to let us know the email you used to create your account before leaving. We’ll prepare the electronic Form 4 (eForm 4) and contact you a few days later to come in and certify/submit it with us. At that point, we’ll start the waiting process for your suppressor's tax stamp approval.

If transferring a suppressor from us to another FFL dealer, please purchase your suppressor online through our website. You'll only pay the amount of the suppressor and shipping. We will get started on the Form 3 paperwork for you, which can take 1-2 weeks to be approved. As soon as we receive that approval, we will ship out your suppressor to your preferred FFL dealer. You can always get started on a SilencerShop Kiosk in your area and complete your fingerprints/photo while waiting for the Form 3 approval.

Suppressors typically take 3-7 months. As of 2024, the E-Forms are taking about 90+ days to be approved. Please note that if we have already filed your Form 4 paperwork, you should not make another attempt to file paperwork again, as the ATF may take even longer to approve your tax stamp. 

Once we have started processing your order, you should receive a DocuSign in your email from SilencerShop. This shows that your order has been processed. If you have not received this email or any communication from us in 2 weeks, please email or text us.

Your order is ONLY submitted once you are emailed the “SUBMITTED/IN PROCESS” paperwork directly from the ATF. This document is emailed after certifying your item with us.

Your FFL dealer must send us a copy of their license to [email protected] with your name or order number in the subject line. If they do not provide us with your name or order number, it can be extremely difficult for us to locate the email. If we do not receive your FFL’s license, then we will reach out to you by email. 

Orders may be cancelled, but they are subject to a 25% restocking fee for any item. This is due to us being charged credit card fees both ways (when the customer makes a purchase, and when we refund the amount to the customer). Please note – even if the order has not shipped, it is still subject to the 25% restocking fee! Please be intentional with your purchase.

If you would like to avoid the restocking fee, you may put the amount towards another product in our store. By doing so, we will not charge the fee as long as the order is not cancelled.

Unfortunately, we are unable to accept firearm returns. It is a liability for us to accept firearms that we have transferred to a customer. 

Unfortunately, we are unable to accept ammunition returns. It is a liability for us to accept ammunition that we have sold to a customer. 

We are able to accept returns on accessories if they are unused and in their proper packaging (unopened). Accessory returns may be subject to a 25% restocking fee. Shipping both ways is non-refundable.

We do accept trade-ins! Please either come by the store to show us your firearm, or you can send us clear photos of the firearm so that we can provide you with a quote. We typically give anywhere from 60-70% of current market value. Values are also based on our costs to sell, which include card payment fees, shipping to people, auction fees, employee time to take photos and list the firearm, and keeping back profit versus simply taking cash for our firearms.

Our prices are designed to be the lowest you’ll find. If you find a lower price anywhere, we will do our best to beat it. However, the item must be (1) currently in stock and (2) sold from a brick-and-mortar store. We believe in offering our best price to our customers!

If you’re interested in a firearm we do not have in stock, we can generally find it for you by special ordering it and let you know the best price we can offer. If we were not able to beat a price, you can still use our transfer services to receive the firearm shipment from any other dealer.

This will depend on our rush of in-store customers! Gunsmithing orders can typically be done within 1-3 business days, but this is subject to change.

Yes! If you're looking for a specific firearm that we don't have, you can check our warehouse website at https://warehouse.doublemdefense.com/ and place the special order yourself for pickup from our store or another FFL in your area! Please note that the warehouse requires payment in full at checkout.

We can also check with our distributors to order one in for you if it does not appear on our warehouse website or you want to only place a 25% deposit. Please note that we require a 25% NONREFUNDABLE deposit before placing the order.

When the special order comes in, we'll reach out to you via text. We do charge a storage fee of $10/week per firearm if the order sits for longer than 2 weeks. If you expect to be unable to pick up your order, PLEASE let us know in advance!

When special ordering, please note these are NOT returnable or refundable. Special order sales are final.

Definitely! We offer a prepaid shipping label ($25.00) that will simply be deducted from the value we provide you. The same process applies for all consignments. However, if you decide you no longer want to go through the consignment process after a few cycles, we can either provide you a cash value to purchase your firearm or send it back to you. This would cost shipping ($16.99 for handgun, $24.99 for rifle) as well as storage fees ($10 per firearm per week AFTER the first auction cycle).

If you purchased a suppressor with us, you can receive a copy of your EFT files upon request and free of charge. If you did not purchase a suppressor with us, we can provide and assist with your EFT files for $30.00. Please contact our customer service team to get started.

Firstly, inform the buyer NOT to transfer the firearm to themselves. Immediately notify Double M Defense and wait for instructions.

Double M Defense will file a claim with the shipping service. We will ask the receiving FFL or buyer to send specific photos to [email protected] for claim purposes. Once filed, claims may take a few weeks to process. Keep the merchandise and all original packaging including contents, at the receiving FFL until the claim resolution process is concluded.

If the buyer picks up the damaged firearm before the claim resolution process is concluded, we are NOT responsible for any compensation, as the claim can be denied if we do not provide sufficient information/photo proof to the shipping service.